Bassetlaw District General Hospital

Bassetlaw District General Hospital 2019-09-05 Person 5 5 0

I was sent to Bassetlaw for induction due to DRI being closed. I could not be more pleased with the experience I had there. I was induced and ended up having a c section. From the moment I arrived at the labour ward I was taken care of, as was my husband. We had a lovely room and fabulous midwives who listened to us, got to know us and supported us throughout. Thank you to Ronnie and Julie. The staff that supported me during the section were second to none. I was shaking with fear and they helped me every single step of the way. Hearing my little boy cry for the first time will be a moment I never ever forget. We were allowed to stay in recovery for a long time which was wonderful. The staff on ward A2 were just fantastic and looked after me when I had a fainting episode. I cannot fault my experience. Thank you to all at Bassetlaw, you are all amazing. If I am lucky enough to be gifted baby no 2, we will be back.

Bassetlaw District General Hospital 2019-08-09 Person 4 5 0

GOOD. Care taken by all staff (A&E and all ward shifts) to make me comfortable. NOT SO GOOD. Information transfer between all relevant staff must ensure they are aware when medicine changes are made. This will avoid a patient being discharged with the wrong strength tablets, as was my experience. This was realised quite quickly by telephone resulting in my husband having to return to the hospital to exchange tablets and obtain a revised discharge letter.

Bassetlaw District General Hospital 2019-08-09 Person 4 5 0

Staff were excellent. Organisation was a bit poor, ran out of cooks balloons, had to phone up a lot to be seen with no expectation setting when ward was busy. Amber the midwife was fantastic. Calm throughout and fun to talk with.

Bassetlaw District General Hospital 2019-07-25 Person 5 5 0

All the nurses were lovely and work very hard what a great team.

Bassetlaw District General Hospital 2019-06-03 Person 5 5 0

Throughout the latter part of my pregnancy I found out I had cholestasis, meaning I had to visit A2 regularly for monitoring of my baby. Every visit I found the midwives to be friendly helpful and very informative on the issues we faced. namely Adele, she was brilliant with myself and my little boy who I had to bring with me, making me feel very comfortable and at ease throughout the process. And again Jenna was also great with myself and my little boy, making it very easy to attend and have monitoring done whilst trying to look after out little boy.

Bassetlaw District General Hospital 2019-05-01 Person 4 5 0

The above scores and ratings relate to the care provided after 9 am on a day in mid April. The care and attention was faultless - we were monitored regularly and kept well informed. The midwife and the student midwife were reassuring, calming, caring and absolutely professional. This is in absolute contrast to the care received from the staff on the previous shift. We'd been told they weren't busy and so the lack of care cannot be explained by a lack of resource. The midwife and her colleagues were focussed on the K2 system only rather than any compassion for my wife. Of particular concern is the issue of 'fresh eyes'. This is simply not working at night. The staff see it as an administrative task and not an important one. Several times I watched in shock as 'fresh eyes' came in and completed the forms on screen without looking at any data. On one occasion, the other member of the team asked the midwife what times she should record - and entered three different times for fresh eyes when in fact she had not even been in the room. This approach of focussing on being seen to do the job is unacceptable.

Bassetlaw District General Hospital 2019-03-28 Person 4 5 0

Not to tell the impatient they can go home and then tell them they have to stay in Make discharge quicker waiting for tablets is a nightmare when your elderly grandma want to go home

Bassetlaw District General Hospital 2019-02-21 Person 5 5 0

N/A

Bassetlaw District General Hospital 2019-02-18 Person 5 5 0

I would like to say how great the standard of care was I received today from the ambulance staff to everyone in the A and E department today.The department was very busy on arrival but the standard of care I received was amazing, everyone took time to explain procedures and I was dealt with quickly with kindness and compassion. I cannot praise them highly enough. Thank you everyone.

Bassetlaw District General Hospital 2019-02-08 Person 5 5 0

Can't praise the service enough. I was in considerate pain with sciatica and was advised by the 111 service to go to A & E (it was 10pm) when e contacted them. Was seen in a reasonable amount of time and offered pain killing drugs ans some advice on future prevention and managing the situation.